MS Partner
Management and
IT-consulting in Europe
english deutsch

Business processes description and improvement consulting

Professional re-engineering of business processes:

  • Business process audit
  • Development of flowcharts and guidelines
  • Business process improvement
  • BPM implementation
  • Automation and robotisation

What is business process management?

Business Process Management (BPM) is a concept of company management using business process modeling and analysis.

It is one of the key tools used to improve business efficiency and excellence: increasing revenue, reducing manufacturing costs, improving the quality of products and goods, optimal usage of floating capital.

It allows the efficient implementation of automation, and meeting international standards of ISO 9001 quality management system.

Which companies need this?

  • Large and medium enterprises
  • Companies with lots of offices
  • Holding companies
  • Multinational companies

“Process-based approach” Increases investment prospects of the company

You can order any particular services or a complex turnkey solution

Business process audit, and expert recommendations

Business process audit and diagnostics of management system:

  • identification of the major problems in business operations
  • development of the process landscape and cataloguing of business processes
  • development of a high-level optimization strategy, definition and prioritization of the processes for the project

Description and analysis of the company’s business processes

We improve operational excellence through analysis and optimization of business operations:

  • identification of bottlenecks and process mining
  • business process mapping, development of descriptions AS IS and TO BE (improvement of existing and design of new process)
  • development of business process diagrams in an agreed21 notation (BPMN, IDEF0, EPC, Workflow etc.)

Implementation of business processes and development of incentive system

We develop detailed job (role) descriptions and KPI-based incentive system:

  • detailed job (role) descriptions for line managers and employees
  • bonus plan based on target & actual value of KPIs
  • calculation algorithm of the KPI values

Getting ready for business process automation and scaling your business

Development and implementation of business processes monitoring and control, white papers for business scaling:

  • creation of corporate quality care centre, staff training, development of on-boarding and adaptation programs for new employees
  • development of Internal Control System (ICS), white papers for subsidiaries and franchising partners
  • preparation for automation, implementation of Enterprise Resource Planning (ERP) systems

Key results of Process-based management implementation


A way to optimize organizational structure and improve labor efficiency


Management system is aimed at constant efficiency and profitable growth


System of KPIs and criteria for assessing the effectiveness of management


Process-based management system is more transparent for managers, decisions are based on actual data

A process-based approach is a way to eliminate red tape in a large company and to decrease costs considerably!

Our experts have assisted in increasing profits in different business fields

Mining company NORNICKEL

Mining and metallurgical company, the biggest palladium manufacture, one of the biggest nickel, platinum, and copper manufactures

Problem: there are a lot of IT projects going on simultaneously. In order to provide proper program and project management, it is necessary to implement unified rules of project planning, governance, and control.

Solution: development of technical design specification and implementation of project management system based on Microsoft Project Online. The templates of typical project plans have been developed and key project team members have been added into the system as resources. Employees of the Project Management Office have been trained by a certified trainer and have become the competence centre of IT project management in the company.

Results: implementation of the end-to-end project reporting system allowed top-management to get cutting-edge information about implementation of all IT projects.

Agroindustrial holding PROMAGRO

Large agricultural holding, specializes in meat, flax and grain production, and processing

Problem: as a first phase for the automation and implementation of electronic workflow project, it was needed to develop descriptions for more than 120 business processes.

Solution: Implementation of the Business Studio modeling software with customization of the templates and staff training of the Business process management office. Following interviews with key process owners, process descriptions were developed and approved by the customer.

Results: descriptions for more than 120 business processes for each of 31 business lines have been developed in just half a year.

Kapsch TrafficCom AG

Austrian company, provider of Intelligent Transportation System solutions

Problem: delay in project delivery time, technical and commercial proposal development.

Solution: description and improvement of key business processes. Training and interviews with company experts have been conducted, and a number of communication trouble spots have been identified. Business process descriptions and organisation manuals with reference to all process steps and people responsible for their accomplishment have been developed.

Results: business proposal preparation time has twice been decreased, and the company has managed to pass the ISO 9001 certification of quality management system.

IberSpa, Terrassa region (Spain)

Largest European full-cycle spa manufacturer from 1988

Problem: complexity of the market entry project implementation of IberSpa.

Solution: implementation of 8 in-depth interviews with experts (using PSYmetaphors technique). Market research, identification of potential Russian distributors, definition of a communication policy and strategy of brand promotion on the Russian market. Selection of potential distributors / service for spas.

Results: market entry strategy has been developed. Customer received the necessary information on the market, key players, especially in perception (brand, Website). On the basis of the prepared strategy for the Russian market, a visit from the export Director in Russia has been organised and is an exclusive distributor in Russia selected.

Expert in this field



Business consultant, Process excellence expert


MBA degree in finance and strategic management

Certified project manager IPMA Level C

Internship experience in universities in Germany, Austria und Italy

Professional experience

Professional project manager with 15 years experience. Business development, strategic project management and operational excellence expert.

He has launched a few start-up projects in IT and telecommunications, engineering and services sector. Worked as Project management officer in a large Austrian based company for a few years and managed federal-scale investment, pre-sale and customer projects.

Leading expert of YOUCONSULT project management center in strategic consulting and business process improvement.

Our partners

  • Bureau Veritas

    Leading certification bureau Bureau Veritas

  • SGS Vostok Limited

    Leader in the field of certification SGS Vostok Limited


    Inspection and sertification

Contact us today or
make an appointment
with our consultant

Our employees will try to answer all your questions. If you want to learn more about us, our consultants will offer you a comfortable way of communication


There are leading companies among our clients

  • kapsch
  • Europäische Mittelstandsvereinigung EMI EWIV
  • Nornickel
  • Rafinerija nafte Brod
  • Promagro
  • Lukoil
  • NIS Serbija
  • Gastrans

We work all over Germany, Europe, and EMEA Region



BNC Plaza, REGUS Business Center
Temiryazeva st. 26
Almaty, Kazakhstan

+7 777 027-04-20